Fair, transparent refunds & cancellations.
A subscription service with a generous free plan. We want every paying customer to feel they’re getting good value — here’s exactly how money back works.
Two ways to use PlumberLog
Costs nothing and requires no card details. There is nothing to refund on the free plan — use it as long as you like, with no obligation to upgrade.
Billed through Stripe. No contract, no minimum term — cancel any time. Pro features stay active until the end of the billing period, then you revert to free. Your data is never deleted.
When we offer a full refund
You were charged after cancelling, and the cancellation should already have taken effect.
You were charged twice for the same billing period because of a technical error.
You upgraded by mistake and contact us within 48 hours, without using any Pro features.
The service was significantly unavailable for an extended period during a cycle you paid for.
When we don’t offer a refund
You used Pro features during the period and then cancelled. Cancel any time, but the current month isn’t refunded.
You forgot to cancel and were charged for a renewal. Cancel before your next billing date if you no longer need Pro.
You’re unhappy with a feature that works as described. We welcome feedback, but this isn’t grounds for a refund.
No partial refunds for unused time. Cancel on day 5 of a 30-day cycle and you keep Pro access for the remaining 25 days.
How to request a refund
Email [email protected] with the subject line “Refund request”. Include your account email and a brief explanation.
How to cancel your subscription
Open PlumberLog and go to Settings.
Tap the link to manage your subscription through Stripe — or email us and we’ll cancel it for you.
Cancellation takes effect at the end of your current billing period. You won’t be charged again after cancelling.